Where is my booking confirmation?

Booking confirmations are normally sent within a few minutes after successful payment to the email address entered on the Booking Details page.

If you want total privacy, you don’t need to provide us with a valid email address, but be mindful that you will not receive your booking details, updates or changes by the supplier. To remain private, create a new email address, so you can access your booking when using this platform.

If you do not receive your booking confirmation email, please check the following:

• Your spam or junk email folder  
• That you entered the correct email address  
• Your payment was completed successfully  

Cryptocurrency payments may take longer due to blockchain confirmations.

If you still cannot find your confirmation, please contact support and include:

• Lead Traveler name  
• Hotel name  
• Check-in date  
• Transaction ID (TXID) if paid with crypto  

We will assist you immediately.