My crypto payment is not confirmed

Modified on Mon, 23 Feb at 10:50 AM

Cryptocurrency payments require blockchain confirmations before they are completed.


Typical confirmation times:


  • Bitcoin: 10–60 minutes  
  • Ethereum: 2–10 minutes  
  • USDT: 2–15 minutes  


Your booking will be confirmed once payment is verified.


If your payment remains unconfirmed after 2 hours, please contact support and include:


  • Transaction ID (TXID)
  • Cryptocurrency used
  • Hotel name
  • Check-in date


We will investigate immediately.

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